The Mega Club Loyalty Programme (“Mega Club”) as hereinbelow described is subject to the terms and conditions contained herein (“Terms and Condition”). Upon becoming a member of Mega Club, you shall be deemed to have agreed to and be bound by these Terms and Conditions, which may be amended by us from time to time at our sole discretion without prior notice.

1. Definitions

1.1. Except where the context otherwise requires, the following words and expressions in these Terms and Conditions shall have the meaning as follows:

1.1.1 “We”, “our”, “us”, “MegaBox” or “MDCL” means MegaBox Development Company Limited. 

1.1.2. “Member” means a member of Mega Club, and the term “Membership” shall be construed accordingly.

1.1.3. “Mobile App” means MegaBox mobile application.

1.1.4. “Electronic Payment” means any payment using UnionPay, EPS, credit card, Octopus Card, Alipay or WeChat Pay.

1.1.5. “Reward(s)” means any gifts, services, benefits, privileges, promotions, offers, rewards or the like offered or to be offered to the Members by us or any third-parties (including but not limited to the Designated Merchants as defined under Clause 1.1.8 hereinbelow).

1.1.6. “e-Membership Card” means an electronic Membership Card issued to a Member for enjoyment of the Rewards.

1.1.7. “Point(s)” means Mega Club Points.

1.1.8. “Designated Merchants” means any merchants who offered or will offer Rewards or the like to the Members subject to the applicable terms and conditions, whether specified herein or otherwise. Lists of such merchants may differ subject to the respective events and promotions, and may be varied and updated by us from time to time without prior notice.

1.1.9. “Accumulated Spending” means the accumulated total net spending amount by a Member at qualified Designated Merchants.

1.1.10.“Membership Period” means, except for Gold Membership and subject to earlier termination or suspension pursuant to these Terms and Conditions, 12 calendar months counting from the last day of the month in which a Member is upgraded to or maintained as a Platinum/ Black (as the case may be) Member.

1.2. A reference to one gender includes a reference to all genders.

1.3. Words in the singular include the plural and vice versa.

2. Mega Club Loyalty Programme

2.1. Mega Club is managed and operated by MDCL and is governed by these Terms and Conditions.

3. Membership Eligibility

3.1. There are 3 tiers of Mega Club Membership, namely Mega Club Gold (“Gold Membership” or “Gold Member”), Mega Club Platinum (“Platinum Membership” or “Platinum Member”), and Mega Club Black (“Black Membership” or “Black Member”). Office Club is an exclusive privilege identity for staff of Enterprise Square 5 offices and is not a Membership tier. For details, please refer to Clause 4.4 hereinbelow.

3.2. Any individual aged 18 or above is eligible to apply for Membership as Gold Member or higher tiers upon satisfaction of the corresponding entry requirements as specified under Clause 4 hereinbelow.

3.3. The registered name for Membership shall be the same as the applicant’s name in his official identity document, relevant spending receipts or payment cards. We shall have the right to seek verification from the applicant. Each individual is only entitled to have one Membership account at any given time.

3.4. Each Member can only use one mobile phone number to register one Mega Club Membership. Any duplicate applications (including repeated use of the same mobile phone number for registration and the use of mobile phone number or email addresses associated with Memberships which have been previously suspended or terminated) will not be accepted and any accounts registered thereby shall be subject to suspension or termination in accordance with these Terms and Conditions. We reserve the right to decline any Membership applications.

3.5. Approval of application for Membership and grant of the relevant Membership shall be at our sole and absolute discretion. We may refuse to approve and grant any Membership without giving any reason.

3.6. Membership, the e-Membership Card and the Rewards are non-transferable and may only be used or enjoyed by that individual Member to whom the Membership, the e-Membership Card and the Rewards are granted or issued.

3.7. We may at any time without prior notice review the Membership tiers and the criteria for eligibility to the Membership, or reassign a Member to another Membership as we may decide.

3.8. Eligible applicants are required to provide genuine, accurate, complete and up-to-date information including their current email address and mobile phone number when applying for Membership otherwise they may not be able to receive SMS authentication codes and Membership communications. You are required to update your account information regularly and shall promptly notify us in the event of change of contact information. We take no responsibility for any undelivered SMS, push notifications or emails due to inaccurate or incomplete information provided by the Members. We reserve the right to cancel or deny access to any account found to contain false, fictitious, erroneous or outdated information. 

3.9. We are entitled to modify the structure, benefits, contents and other features of Mega Club, including but not limited to the Mobile App, the Memberships, the Accumulated Spending, the Rewards, these Terms and Conditions, joining programs of or having arrangement with new or other programs and termination of Mega Club, at any time without prior notice. Although we will use reasonable efforts to notify Members of material changes to Mega Club and/or to these Terms and Conditions, it is the responsibility of Members to keep themselves up to date in respect of Mega Club and these Terms and Conditions. If a Member continues to participate in the Membership, he shall be deemed to have accepted the amendments and agreed to and be bound by these Terms and Conditions. We will not be liable for any loss or damage resulting from any modifications to Mega Club, including but not limited to these Terms and Conditions, the suspension and/or cessation of the loyalty programme.

3.10. Each Member will be assigned a Membership account. Member must ensure that his Membership account details including but not limited to the password, Membership number, as well as any QR codes representing his Membership are kept confidential and are not disclosed to any parties. Member is fully responsible for any use of his Membership account by any person. Unless and until a Member notifies us of any unauthorized access to his account, we have the right to assume that any transaction made on the Member’s account has been authorized by the Member. We shall not be liable in the event that a third person obtains access to a Member’s account to perform any action, whether with or without authority of the Member.

3.11. We shall have the right to audit a Member’s account at any time without prior notice to the Member to ensure compliance with these Terms and Conditions, any terms and conditions of the Designated Merchants, and any other applicable rules, regulations or terms and conditions. During the course of an audit, a Member’s account may be temporarily suspended and a Member may not be permitted to access his account nor participate in any activities.

3.12. All MegaBox merchants and their staff are not eligible to participate in any of the memberships, redemptions and promotions.

4. Membership Tiers, Entry Requirements and Validity

4.1. Gold Member

4.1.1. Applicant must be aged 18 or above and register through the Mobile App by completing all mandatory fields on the relevant registration form to become a Gold Member.

4.1.2. Gold Membership has a lifetime validity period unless terminated pursuant to these Terms and Conditions.

4.2. Platinum Member

4.2.1. After being registered as Gold Member, if the Accumulated Spending of a Gold Member has reached HK$20,000 within any 12 calendar months (counting from the date of registration), he will be upgraded to Platinum Member.

4.2.2. Platinum Membership is valid for 12 calendar months counting from the last day of the month in which a Member is upgraded to or maintained as Platinum Member (“Membership Period”).

4.2.3. Only spendings within 12 calendar months from the date of registration or upgrade will be counted towards the Accumulated Spending amount required for upgrading to or maintaining as Platinum Membership, and all Accumulated Spending will be reset to zero upon every Membership upgrade and/or expiry of the Membership Period.

4.2.4. For example: A customer became Gold Member on 1 May 2023. If his Accumulated Spending has reached HK$20,000 on 15 August 2023, he will be upgraded to Platinum Member on 15August 2023 with Accumulated Spending being set zero at the same time and his Platinum Membership will be valid until 31 August 2024. If his Accumulated Spending is HK$19,999 at the day-end of 31 August 2024, all Accumulated Spending will be reset to zero on 1 September 2024, and he will remain a Gold Member. 

4.2.5. If the Accumulated Spending of a Platinum Member has reached HK$20,000 within the Membership Period, the validity of his Platinum Membership will be extended for another 12 calendar months counting from the last day of the original Membership Period. Otherwise, he will be downgraded to Gold Member on the next day of the end of the Platinum Membership Period (see Examples in 4.2.4). 

4.2.6. For example: A Gold Member is upgraded to Platinum Member on 15 August 2023. If his Accumulated Spending has reached HK$20,000 on 15 February 2024, the validity of his Platinum membership will be extended until 31 August 2025 (i.e. 12 calendar months’ extension from the original Member Period ending on 31 August 2024), all Accumulated Spending will be reset to zero on the day-end of  31 August 2024. If his Accumulated Spending is HK$19,999 at the day-end of 31 August 2024 [?], his Membership will be downgraded to Gold Membership on 1 September 2024.

4.3. Black Member

4.3.1. Black Membership can be joined by invitation. The maintaining of this Black Membership is subject to the discretion of MDCL and may be subject to periodic review or changes as deemed appropriate by the management.

4.3.2. If the Accumulated Spending of a Platinum Member has reached HK$40,000 within the Membership Period, he will be upgraded to Black Member. If the Accumulated Spending of a Platinum Member has not reached HK$40,000 but has reached HK$20,000 within the Membership Period, the validity of his Platinum Membership will still be extended for another 12 calendar months. For details of maintaining Platinum Membership, please refer to Clause 4.2 hereinabove.

4.3.3. If a single transaction spending of a Gold Member has reached HK$40,000, he will be directly upgraded to Black Member without going through Platinum Membership first.

4.3.4. Black Membership is valid for 12 calendar months counting from the last day of the month in which a Member is upgraded to or maintained as Black Member (“Membership Period”).

4.3.5. For example: A customer is upgraded to Black Member on 15 August 2023. His Black Membership will be valid until 31 August 2024.

4.3.6. Only spendings within 12 calendar months from the date of registration or upgrade will be counted towards the Accumulated Spending amount required for upgrading to or maintaining as Black Membership, and all Accumulated Spending will be reset to zero upon every Membership upgrade and/or expiry of the Membership Period.

4.3.7. If the Accumulated Spending of a Black Member has reached HK$40,000 within the Membership Period, the validity of his Black Membership will be extended for another 12 calendar months counting from the last day of the original Membership Period.

4.3.8. If the Accumulated Spending of a Black Member has not reached HK$40,000 but has reached HK$20,000 within the Membership Period, he will be downgraded to Platinum Member on the next day of the end of the Black Membership Period.

4.3.9. If the Accumulated Spending of a Black Member has not reached HK$20,000 within the Membership period, he will be directly downgraded to Gold Member on the next day of the end of the Black Membership Period.

4.3.10. For example: A customer is upgraded to Black Member on 15 August 2023. If his Accumulated Spending (counting from the day he was upgraded) is HK$39,999 at the day-end of 31 August 2024, his Membership will be downgraded to Platinum Membership on 1 September 2024 as the Accumulated Spending has not reached HK$40,000 but has reached HK$20,000).

4.4. Office Club Member

4.4.1. Staff of tenants at Enterprise Square 5 offices can activate his Office Club membership after being registered as Gold Member and upon presenting valid staff identifications of Enterprise Square 5 offices at L1 Concierge, Tower I, Enterprise Square 5. For details, please contact our Customer Service Representative at MegaBox Concierge .

4.5. If a single transaction spending exceeds the Accumulated Spending requirement for Membership tier upgrade, any balance thereof will not be counted towards the Accumulated Spending of the next Membership tier upgrade and/or maintenance. Upon upgrading from Gold Member to Platinum/Black Member, or upon upgrading from Platinum Member to Black Member, all previous Accumulated Spending will be reset to zero.

5. Points Earning and Validity

5.1.1. Upon HK$50 or above single transaction spending with Electronic Payment or HK$1 or above in purchasing movie ticket to earn Points using valid receipts (“Valid Receipts”) as specified under Clause 6 hereinbelow.

5.1.2. Members (applying to Gold, Platinum and Black Members) can earn 1 Point for every HK$1 spent. Should there be any decimal place in the spending amount, it will be rounded down to the nearest dollar. Each set of receipts can earn at most 10,000 Points (20,000 Points during Double Points Reward promotion, 30,000 Points during Triple Points Reward promotion and so on) (if applicable).

5.2. Earning Points via Mobile App

5.2.1. Members can upload Valid Receipts via Mobile App to earn Points. We will verify the submissions within 7 working days. Members shall keep the original copies of Valid Receipts for 3 months (inclusive) from the day of submission in case such receipts are required for confirmation or verification. Points will be earned and added to Member’s account after approval, and a status update will be sent by push notification to the Member’s Mobile App (please ensure the notification settings are enabled for the Mobile App).

5.2.2. Valid Receipts within 14 days (inclusive) from the day of the transaction must be used for earning Points via Mobile App.

5.2.3. Members can check the latest Points earning record under “Points Records” in Mobile App. All records in “Points Records” shall be final and conclusive. We will not accept any claim of missing Points. We also take no responsibility for any loss or damage in the event of technical issues or any abnormal incidents that prevent us from retrieving information on a Member’s Points balance from the system.

5.3. Earning Points at MegaBox L1 Concierge / Mega Club Counter

5.3.1. Members shall present e-Membership Card and Valid Receipts at MegaBox L1 Concierge / Mega Club Counter in person to earn Points. Member must be the payer of the relevant transaction. Each Member can submit a maximum of 10 sets of Valid Receipts for earning Points each time at the counter and need to queue up again for the rest of the receipts.

5.3.2. Valid Receipts within 14 days (inclusive) from the day of the transaction must be used for earning Points at MegaBox.

6. Valid Receipts

6.1. Valid Receipt must consist of (i) original copy of merchant’s machine-printed receipt, and (ii) original copy of Electronic Payment sale slip or transaction history in Electronic Payment mobile app (for Octopus Card, Alipay or WeChat Pay).

6.2. We do not accept receipts that are deposit payment, partially paid, cancelled, (partially or fully) refunded, forged, voided, fraudulent or unsettled transactions, overdue, handwritten, reprinted or photocopied, damaged, cash or gift vouchers purchase, complimentary tickets or store-value cards (including gift cards, discount cards, etc.), bill payment, any value added or store-value cards (including Octopus and telecommunication services) or recharge service payment, membership fees or tuition fees (except Mega Ice) payment, sales venue or booth transaction, banking service payment, a transaction conducted through a third party mobile application (app) for food and beverage take away services or parking fees payment at MegaBox car park.

6.3. Merchant’s name, transaction date and time, receipt number, all purchased items and spending amount (in HK$) must be clearly shown on the Valid Receipts. The cardholder’s name shown on the sale slip must be the same as the name registered in the Member’s account. 

6.4. Each Member can only use a maximum of 2 sets of Valid Receipts from the same merchant each day for any promotional activities (including but not limited to Points earning, Rewards redemption or other mall’s promotions).

6.5. We reserve the right to decline or withhold Points earning submissions with receipts that are doubtful, suspected to be invalid, forged or not issued for genuine transactions, including but not limited to unclear images submitted through Mobile App, duplicate receipt numbers, receipts with cash payment, submission that exceeds daily Points earning quota, etc.

6.6. Each set of Valid Receipts can only be used once for any promotional activities (including but not limited to Points earning, Rewards redemption or other mall’s promotions), and the amount on the receipts cannot be separated for multiple redemptions.

6.7. Only net payment amount (after deducting the amount of cash coupon issued by MegaBox, discount coupons, gift certificates and discounts) will be considered when calculating the spending amount of Valid Receipts.

6.8. Receipts of merchants that provide refund services are not eligible to earn Points via Mobile App. Members must visit MegaBox L1 Concierge / Mega Club Counter in person to earn Points. Staff at the counter will stamp the receipts used for earning Points for identification purpose. Unless otherwise specified, we do not accept Member using stamped receipts or sale slips to participate in any promotional activities (including but not limited to Points earning, Rewards redemption or other mall’s promotions). The merchants also have the right to refuse to refund any relevant transactions with receipts bearing stamps.

6.9. We reserve the right to request Member to present the relevant payment card, merchant’s machine-printed receipts and/or sale slips or transaction history in Electronic Payment mobile app (for Octopus Card, Alipay or WeChat Pay) for verification purpose.

6.10. We reserve the right to photocopy and/or take photos of the Valid Receipts and to store the photocopies and/or photos and images (including images uploaded via the Mobile App) for internal audit and verification purposes. 

6.11. Points have no cash value and are not exchangeable for cash.

6.12. Points cannot be transferred to or used in combination with any other Member’s account.

6.13. Receipts of spending that are not made by the Member cannot be used for earning Points. 

6.14. We reserve the right to adjust or cancel any Points earned with receipts that are suspected to be invalid, forged, not issued for genuine transactions, or not in accordance with, or in breach of, these Terms and Conditions at any time without prior notice.

6.15. In case of any disputes regarding Points earning and/or redemption eligibility, we and related merchants/suppliers reserve the right of final decision.

7. Rewards

7.1. Without prejudice or contradiction to Clause 1.1.5 hereinabove, “Rewards” include but not limited to any gifts, prizes, merchandises, e-Stamps, e-Coupons and/or e-Vouchers offered or to be offered to Members by us or any third parties.

7.2. Members can redeem desired Rewards in Mobile App with designated Points, e-Stamps and/or price needed (if applicable). Upon confirmation, the corresponding Points, e-Stamps and/or price paid (if applicable) will be deducted instantly from the Member’s account, and no amendment or cancellation will be entertained.

7.3. Members shall collect/use the redeemed Rewards at designated locations within the specified period. All uncollected/unused Rewards after the specified period will be lapsed/forfeited automatically with no reissue of Rewards nor refund of Points/prices paid (if applicable).

7.4. All e-Stamps, e-Coupons and/or e-Vouchers will have a specified expiry date and time. E-Stamps, e-Coupons and/or e-Vouchers have no cash value and are not exchangeable for cash.

7.5. To use a merchant’s e-Coupon and/or e-Voucher, Members must use the scanner in the Mobile App to scan the QR code provided by the merchant or input a unique merchant code to confirm the Rewards usage/collection.

7.6. Each Member can only redeem one of each Reward per day (unless otherwise specified). Members are required to collect or use the redeemed rewards at the designated location or participating merchants within the designated period in person.

7.7. Rewards are not transferable to other Members or non-Members.

7.8. Points used to redeem Rewards must be solely from one Member’s account and cannot be combined with Points from other accounts.

7.9. All Rewards are available on a first-come, first-served basis while stocks/quotas last. We and participating merchants/suppliers may, at our sole discretion, terminate the provision of a Reward, or provide another Reward of similar value as substitution, without prior notice. We do not guarantee that Rewards will remain available throughout the promotional period.

7.10. Photos of Rewards are for reference only. Colour and style of gifts will be allocated on a random basis and selection of colour and style will not be entertained (unless otherwise specified). We, at our sole discretion, reserve the right to set quotas on Member’s redemption of Rewards.

7.11. Members are responsible for checking and inspecting the quality of any Rewards at the time of redemption. No exchange, replacement, warranty or return will be provided afterwards under any circumstances.

7.12. To the maximum extent permitted by applicable law, Rewards are provided on an “as is” basis without warranties of any kind, including warranties of merchantability, non-infringement of intellectual property, provision of any after-sales or repair services or fitness for any particular purpose. 

7.13. To the maximum extent permitted by applicable law, we shall not be liable for any loss or damage caused by the use of the Rewards or any product quality, warranty or suitability issues relating to the Rewards. Any queries or disputes in relation to Rewards shall be referred to the original supplier or manufacturer directly, and we will not be responsible for any such queries or disputes. 

7.14. We shall not be liable for any loss that may result from the Members’ usage of the Rewards, or any disputes (quality or otherwise) between the Members and the relevant participating merchants and/or suppliers of the Rewards.

7.15. Without prejudice or contradiction to these Terms and Conditions, individual Reward programme may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

8. E-Stamps

8.1. During specific promotional periods, Members can earn Points and receive e-Stamps upon designated spending at designated merchants and submit Valid Receipts via the Mobile App.

8.2. Members can redeem designated Rewards upon using designated number of e-Stamps.

8.3. For detailed terms and conditions of redemption, supply and usage of e-Stamps and Rewards, please refer to Clause 7 “Rewards” hereinabove.

8.4. Without prejudice or contradiction to these Terms and Conditions, individual e-Stamps programme may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

9. Lucky Draw

9.1. During specific promotional periods, Members can earn Points and receive e-Lottery Tickets or lucky draw chances upon designated spending at designated merchants and submit Valid Receipts via the Mobile App.

9.2. For detailed terms and conditions of collection, supply and usage of lucky draw prizes, please refer to Clause 7 “Rewards” hereinabove.

9.3. Without prejudice or contradiction to these Terms and Conditions, individual e-Stamps programme may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

10. Year-Round Offers

10.1. During the Membership period, Members can enjoy various Year-Round Offers in respect of the Membership tiers.

10.2. Year-Round Offers may differ in respect of Membership tiers. Details listed in the Mobile App shall prevail.

10.2. Members must visit the participating merchants in person and select the relevant offer under Year-Round Offers page in the Mobile App, then present the Offer Detail Page to shop staff to enjoy the offer.

10.3. For detailed terms and conditions of supply and usage of Year-Round Offers, please refer to Clause 7 “Rewards” hereinabove.

10.4. Without prejudice or contradiction to these Terms and Conditions, individual Year-Round Offer may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

11. Event RSVP

11.1. During specific promotional periods, Members can reserve event quotas in the Mobile App. 

11.2. For detailed terms and conditions of redemption, supply and usage of event quotas, please refer to Clause 7 “Rewards” hereinabove.

11.3. When attending reserved events, Members must present e-Membership Card and identification documents for verification purpose. Redemption of event quotas or reservations made on other people’s behalf will not be entertained.

11.4. Without prejudice or contradiction to these Terms and Conditions, individual Event RSVP may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

12. Services and Facilities Reservation

12.1. Members can reserve services or facilities in the Mobile App.

12.2. Services and facilities available for reservation may differ in respect of Membership tiers. Details listed in the Mobile App shall prevail.

12.3. To efficiently process Members’ services and facilities reservation requests, Members must provide all required information when submitting requests in the Mobile App.

12.4. We may contact Members using the information submitted in the reservation requests. Any inaccurate or incomplete information submitted may result in unsuccessful reservation.

12.5. When enjoying reserved services or picking up reserved facilities, Members must present e-Membership Card and identification documents for verification purpose. Reservations made on other people’s behalf will not be entertained.

12.6. We may request Members to pay deposit or Points to reserve certain services or facilities. For details, please refer to the description of individual service or facility.

12.7. Members must visit designated location within 30 minutes after the designated time to enjoy reserved services or pick up reserved facilities. Otherwise, Members are required to resubmit a new reservation request.

12.8. Total maximum load for the baby stroller is 15 kg.

12.9. Members are responsible for maintaining the borrowed facilities in good condition when in use, and returning the facilities to us in the same condition in which it was borrowed. We reserve the right to lodge claims for compensation, including but not limited to deducting the deposit paid by Members (if applicable), of any losses suffered by us.

12.10. Black members are eligible to reserve 1 parking space for a specific time slot in the next 2 days through the mobile application. The reservation must be made prior to 22:00 daily. Allocation will be done on a first-come, first-served basis.

13. Welcoming Rewards

13.1. During specific promotional periods, we will offer Welcoming Rewards to new Members upon registration (subject to availability and other applicable terms and conditions of the relevant promotional activities). Repeated Membership applications will not be entertained.

13.2. For detailed terms and conditions of collection, supply and usage of Welcoming Rewards, please refer to Clause 7 “Rewards” hereinabove.

13.3. All Welcoming Rewards (including Points rewards and/or gift/offer rewards) are available while stock lasts (unless otherwise specified). We and participating merchants/suppliers may, at our sole discretion, terminate the provision of a Welcoming Reward, or provide another Reward of similar value as substitution, without prior notice. We do not guarantee that Welcoming Rewards will remain available throughout the promotional period.

13.4. Members shall collect/use the Welcoming Rewards at designated locations within the specified period. All uncollected/unused Welcoming Rewards after the specified period will be lapsed/forfeited automatically.

13.5. Without prejudice or contradiction to these Terms and Conditions, individual Welcoming Reward may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

14. Membership Referral Programme

14.1. During specific promotional periods, current Members (“Referrer”) may earn bonus Points by referring other non-Members to apply for Mega Club Membership (subject to availability and other terms and conditions of relevant promotional activities).

14.2. New Mega Club Membership applicants (“Referee”) can input Referrer’s Membership ID when filling in the Membership registration form, or accepting Referrer’s invitation via a generated link. Referrer can earn 500 Points for each successful referral. Each Referrer can refer at most 2 Referees and earn at most 1,000 Points under this programme.

14.3. The Referrer and the Referee cannot be the same person.

14.4. We will verify the submissions within 7 working days. The referral bonus Points will be added to Referrer’s account automatically after approval, and a status update will be sent by push notification to the Member’s Mobile App (please ensure the notification settings are enabled for the Mobile App).

14.5. If we determine, in our sole discretion, that any referral a Referrer has made is fraudulent and if any of the requirements to earn the Points as described above have not been met or any Member is in breach of these Terms and Conditions and/or the terms governing the promotional activities, we may correspondingly suspend or terminate such Member’s Membership and/or his participation of any promotional activities at any time with immediate effect, restrict the Member’s use of the Mobile App and/or cancel all Points earned and any Rewards redeemed without prior notice.

15. Multiple Points Rewards

15.1. During specific promotional periods, Members can receive Multiple Points Rewards upon designated spending at designated merchants and submit Valid Receipts via the Mobile App.

15.2. Multiple Points Rewards include but not limited to birthday Points Rewards, designated merchants Points Rewards, designated spending time Points Rewards, designated spending date Points Rewards, etc.

15.3. Members must select their birthday months on the Membership registration form in order to enjoy the birthday Points Rewards.

15.4. Each Member can enjoy birthday Points Rewards once a year only.

15.5. Without prejudice or contradiction to Clause 5.1.2. hereinabove, the maximum number of Points that each set of receipts can earn will be adjusted accordingly during Multiple Points Rewards promotional period.

15.6. For example: during Double Points Rewards promotional period, each set of Valid Receipts from eligible designated merchants can earn a maximum of 20,000 Points; during Triple Points Rewards promotional period, each set of Valid Receipts from eligible designated merchants can earn a maximum of 30,000 Points; and so on.

15.7. For other detailed terms and conditions of earning Points, please refer to Clause 5 “Points Earning and Validity” and Clause 6 “Valid Receipts” hereinabove.

15.8. Without prejudice or contradiction to these Terms and Conditions, individual Multiple Points Reward programme may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

16. Games

16.1. During specific promotional periods, we will offer various games in the Mobile App for Members and/or non-Members to participate in.

16.2. Some games may require participants to spend a designated number of Points, make designated spending or finish designated missions for a chance to receive Rewards or bonus Points.

16.3. For detailed terms and conditions of collection, supply and usage of game Rewards, please refer to Clause 7 “Rewards” hereinabove.

16.4. Without prejudice or contradiction to these Terms and Conditions, individual game may be subject to other specific terms and conditions. For details, please refer to those specific terms and conditions.

17. Biometric Authentication Function

17.1. Use of the Biometric Authentication function (if any) in the Mobile App is subject to these Terms and Conditions. By registering and activating the Biometric Authentication function in the Mobile App with your mobile phone or mobile device (“Designated Device”), you shall be deemed to have agreed to and be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please do not register and activate the Biometric Authentication function in the Mobile App with any Designated Device.

17.2. The “Biometric Authentication” function is currently available on:

17.2.1. Apple iPhone operating on iOS version 10.3 or above, and

17.2.2. Android mobile device operating on Android OS version 6.0 or above.

17.3. Authentication using fingerprint is available on:

17.3.1. Apple iPhone 5s or later models with Touch ID function and operating on iOS 10.3 or above, and

17.3.2. Android mobile device operating on Android OS version 6.0 or above with compatible fingerprint sensor and recognized Trusted Execution Environment (TEE) enabled.

17.4. Authentication using facial map (also known as facial recognition) is available on Apple iPhone X or later models with Face ID function and operating on iOS 11.0 or above.

17.5. When you use the Biometric Authentication function to log in to the Mobile App, you are using the fingerprint and facial map (if applicable) that is stored on your Designated Device to authenticate your identity, instead of the account password. We will not collect and store your biometric credentials in any event.

17.6 You should ensure that you only store your own biometric credentials on your Designated Device and use your own biometric credentials to log in to the Mobile App. Notwithstanding this Clause, if you store any other person’s biometric credentials on your Designated Device, you will be taken to have permitted that other person to use his biometric credentials to access your Membership account, including but not limited to redeeming your Rewards and using your Mega Points.

17.7. You should not use facial map for authentication if you have an identical twin sibling or if your facial features are developing or are expected to change.

17.8. The Biometric Authentication function and the biometric identity sensor are built into your Designated Device and provided and operated by third-party service providers. We do not operate nor control the Biometric Authentication function and biometric identity sensor. We are not responsible for any issues arising from, including but not limited to, the related technologies and their performance. Please contact your Designated Device service provider if you have any queries, opinions and complaints.

17.9. We reserve the right to modify, suspend or terminate the use of the Biometric Authentication function to login to the Mobile App, and the right to modify these Terms and Conditions from time to time without prior notice. In case of any disputes, we reserve the right of final decision.

18. Suspension and Termination of Membership and Update of Personal Data

18.1. Members may request for suspension or termination of their Memberships through any one of the following channels:

18.1.1. Visiting MegaBox L1 Concierge / Mega Club Counter, or

18.1.2. Sending an email to mb.cs@megabox.com.hk (email content shall include Membership ID, Member name and registered mobile phone number/email address), or

18.1.3. Contacting Customer Service Representative at (852) 2989 3000.

18.2. Once a Member’s request for termination of Membership is accepted, all unused Points will be immediately cancelled without compensation and the Member's account will be deleted.

18.3. Without prejudice to our rights whether in law or equity, we have the absolute right to determine whether a Member has engaged in any misconduct, fraud, misuse of membership benefits, violation of these Terms and Conditions, and to correspondingly suspend or terminate with immediate effect the Membership, restrict the Member’s use of the Mobile App and/or cancel all earned Points and any redeemed Rewards without prior notice. 

18.4. Upon the death of a Member, the Member's Membership will be deleted and all unused Points will be cancelled without compensation.

19. Personal Information Collection Statement

19.1. We respect your privacy and are committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we otherwise collect about you when you joined Mega Club. How we collect, use and disclose your personal data are set out in our Personal Information Collection Statement.

19.2. By registering as a Member, you consent to receiving direct marketing and promotional communications from us. Accordingly, we will send you either via emails, SMS messages, push notifications, telephone calls, or social media marketing and promotional information that we think may be of interest to you. You may opt out of receiving further marketing communications from us at any time by following the unsubscribe instructions contained in the marketing communications or contacting us by email at mb.promotion@megabox.com.hk.

20. Miscellaneous

20.1. You agree that we shall not be responsible for any network problems, system malfunctioning, poor phone reception or blocking by third-party applications that cause the delay, loss, mistake or corruption of any information transfer.

20.2. We reserve the right to amend and modify these Terms and Conditions from time to time without prior notice. If you continue to participate in the Membership, you shall be deemed to have accepted the amendments and agreed to and be bound by these Terms and Conditions.

20.3. We reserve the right to amend and/or discontinue any promotional activities, the promotional period and other terms and conditions of the promotional activities without prior notice. In such case, those new terms and conditions shall prevail. In case of any dispute, we reserve the right of final decision. 

20.4. If you have any queries or concerns about Mega Club, please contact us through any one of the following channels:

20.4.1. Visiting Mega Box L1 Concierge / Mega Club Counter, or

20.4.2. Sending an email to mb.cs@megabox.com.hk (email content shall include Membership ID, Member name and registered mobile phone number/email address), or

20.4.3. Contacting Customer Service Representative at (852) 2989 3000.

20.5. In the event of any inconsistency between the English version and the Chinese version, the English version shall prevail.

Version Date: 25 / 04 / 2023