"Mega Club / Mega Kids Club" Loyalty Programmes Terms and Conditions

 

Loyalty Programmes Terms and Conditions

The loyalty programme(s) as hereinafter described are subject to the terms and conditions contained herein (“Terms and Conditions”). Upon becoming a member of our loyalty programme(s), you acknowledge and agree to be bound by the Terms and Conditions, which may be amended by us from time to time at our sole discretion.

Interpretations

 Except where the context otherwise requires, the following capitalized terms in these Terms and Conditions shall have the meaning as follows:
Electronic Payment” means any payment using UnionPay, EPS, credit card, Octopus Card, Alipay or WeChat Pay.
Member” means member of Mega Club, Mega Kids Club and Mega Ice Club.
Mobile App” means MegaBox mobile application.
Points” means Mega Club, Mega Kids Club and Mega Ice Club Points.
We” or “us”, means (i) MEGABOX DEVELOPMENT COMPANY LIMITED in the context of any matters concerning Mega Club and Mega Kids Club; or (ii) RINK MANAGEMENT GROUP LIMITED in the context of any matters concerning Mega Ice Club. 

1. Eligibility and Membership

 1.1. Types of membership

Membership

Eligibility

Mega Club

Individual who is 18 years old or above and register through the Mobile App by completing all mandatory fields on the relevant registration form.

Mega Kids Club

Existing Mega Club Members may register Mega Kids Club membership through the Mobile App by completing all mandatory fields on the relevant registration form for each of their children who are 17 years old or below provided that all of the following requirement(s) is/are fulfilled:

- single spending of HK$100 or above using Electronic Payment at any of the “designated kids merchants”

- “designated kids merchants” shall include merchants (save and except pop-up store) categorized as “Kids Wear / Toys / Playground / BabyCare / MegaKids Bazaar” in the “Shopping & Dining Guide” of MegaBox as published from time to time

- Valid single-merchant’s machine-printed receipt together with matching Electronic Payment sale slip within 30 days (inclusive) from the day of transaction must be presented during registration.

Mega Ice Club

(managed and offered by Rink Management Group Limited)

Existing Mega Club Members may register for Mega Ice Club membership through the Mobile App by completing all mandatory fields on the relevant registration form provided that the following requirement(s) is/are fulfilled:

Spending of HK$50 or above in Mega Ice with maximum of 2 sets of valid receipts

 

1.2. Each Member can only use one mobile phone number to register one Mega Club membership and one Mega Ice Club membership respectively. Any duplicate applications (including repeated use of the same mobile phone number for registration and the use of mobile phone number or email addresses associated with memberships which have been previously suspended or terminated) will not be accepted and any accounts registered thereby shall be subject to suspension or termination in accordance with these Terms and Conditions. We reserve the right to decline any membership applications.

1.3. Membership account are non-transferable.

1.4. Eligible applicants are required to provide genuine, accurate, complete and up-to-date information including their current email address and mobile phone number when applying for membership otherwise they may not be able to receive SMS authentication codes and membership communications. You are required to update your account information regularly and shall promptly notify us in the event of change of contact information. We take no responsibility for any undelivered SMS, push notifications or emails due to inaccurate or incomplete information provided by the Members. We reserve the right to cancel or deny access to any account found to contain false, fictitious, erroneous or outdated information.

1.5. The registered name of the Member must be the same name as shown on the Member’s HKID card and the relevant valid sale slip or payment card required for registration.

1.6. Members shall be solely responsible for maintaining their account details, membership numbers and passwords strictly confidential and secure. Unless and until you notify us of any unauthorized access to your account, we have the right to assume that any transaction made on your account has been authorized by you.

1.7. Staff of MEGABOX DEVELOPMENT COMPANY LIMITED, RINK MANAGEMENT GROUP LIMITED, MEGABOX MANAGEMENT SERVICES LIMITED and all merchants at MegaBox are not eligible to participate in any of the membership programme(s) and redemption/ promotional activities.

 

2. Earning of Points

2.1. Points conversion and limits

Membership

Spending requirement

Points earned

Mega Club & Mega Kids Club

- Spending of at least HK$100 or more by Electronic Payment (at designated kids merchants for Mega Kids Club Points) in a single purchase.

- A maximum of 2 sets of receipts of the same day from the same merchant can only be used.

1 Mega Club Point or 1 Mega Kids Club Point for every HK$100 spending to a maximum of 20 Mega Club Points or 20 Mega Kids Club Points (or 40 Mega Club Points when “Double Points reward” promotion is applicable)

Mega Ice Club

- Spending of at least HK$50 or more at Mega Ice with maximum 2 sets of same day valid receipts.

- A maximum of 2 sets of receipts of the same day can only be used.

1 Mega Ice Club Point for every HK$50 spending to a maximum of 5 Mega Ice Club Points

 

2.2. Procedures for crediting Points to membership account

Points can be officially credited into the membership account through the following methods:

2.2.1. Using Mobile App “Point Self-registration” function - Members can upload valid merchants’ machine-printed receipts together with Electronic Payment sale slips (if applicable) or screen capture of Electronic Payment mobile app (for Octopus Card, Alipay or WeChat Pay) via “Points Self-registration” function in Mobile App to earn Points. We will process the submissions within 7 working days. Members should keep the original receipts and related sale slips (if applicable) for 3 months (inclusive) from the starting date of related promotion in case such receipts (and sale slips, if applicable) are required for confirmation or verification. Points will be earned and added to Member’s account automatically after approval. Single-merchant’s machine-printed receipt together with Electronic Payment sale slip within 14 days (inclusive) from the day of transaction must be used for earning Points through “Points Self-registration” function.

2.2.1.1. Members shall enter accurate and correct spending information (including the choosing of the respective membership to earn Points) when submitting Points earning request via Mobile App “Point Self-registration” function. The Points earning request will be declined if the information entered by the Members are found to be inaccurate or incomplete. Members shall then resubmit the Points earning request within 14 days (inclusive) from the day of transaction with correct spending information. We take no responsibility for any losses due to inaccurate or incomplete information submitted by Members.

2.2.1.2. Members can check their latest Points earning record under “Points Records” in Mobile App. All records in “Points Records” should be final and conclusive. MegaBox will not accept any claim of missing Points. We take no responsibility for any loss or damage in the event of technical issues or any abnormal incidents that prevent us from retrieving information of a Member’s Points balance from the system.

2.2.2. Visiting Redemption / Mega Club Counter @ G at MegaBox - Members shall present their electronic membership card (“e-Card”) in the Mobile App together with valid merchants’ machine-printed receipts and matching Electronic Payment sale slips (if applicable) or transaction history in Electronic Payment mobile app (for Octopus Card, Alipay or WeChat Pay) at the designated counters listed below. Member must be the payer of the relevant transaction. Each Member can submit a maximum 10 sets of receipts (2 sets of receipts for Mega Ice Club) for earning Points each time at the counter. For any receipts exceeding the said limit, Members need to queue up again for next Points earning process. Single-merchant’s machine-printed receipt together with Electronic Payment sale slip within 30 days (inclusive) from the day of transaction must be used for earning Points through member club counter.

Membership

Counter Location at MegaBox & Business Hours

Mega Club

Redemption / Mega Club Counter @ G

Daily from 12:00nn to 10:00pm

Mega Kids Club

Mega Ice Club

Mega Ice Cashier

L10

Mon-Fri: 10:00am - 6:00pm

Sat, Sun & PHs: 12:00nn - 7:00pm

 

2.3. Validity of receipts

2.3.1. We do not accept deposit, partially paid, cancelled, (partially or fully) refunded, forged, voided, fraudulent or unsettled transactions, overdue receipts, handwritten receipts, reprinted or photocopied receipts, damaged receipts, receipts for purchasing cash or gift vouchers, complimentary tickets or store-value cards (including gift cards, discount cards, etc.), bill payment receipts, receipts for any value added or store-value cards (including Octopus and telecommunication services) or recharge service, receipts for membership fees or tuition fees (except Mega Ice), sales venue or booth receipts and receipts for banking service or parking fees charged by MegaBox car park.

2.3.2.    Merchant’s name, transaction date and time, receipt number, all purchased items and spending amount (in Hong Kong dollar) must be clearly shown on merchant’s machine-printed receipt. The name shown on the sale slip of payment card must be the same as the registered name of Member.

2.3.3.    Each Member can only use a maximum of 2 sets of valid receipts (and matching Electronic Payment sale slips, if applicable) from the same merchants at the same day for any promotional activities.

2.3.4. We reserve the right to decline Points earning requests or withhold Points earned from any transactions which involve, without limitation, unclear submission via “Point Self-registration” function, duplicate receipt numbers, receipts with cash payment, exceeding daily Points earning quota.

2.3.5.    Any valid receipts (and matching Electronic Payment sale slips if applicable) can only be used once in a single promotion (including any Points earning, redemption of member privileges or other in-mall promotional activities) and the amount on the receipts cannot be divided for multiple redemptions.

2.3.6.    The eligible spending amount would be the net payment amount after deducting all purchase of cash coupons and gift certificates, offers and discounts listed on the receipts and Points will be calculated on the spending amount successfully registered.

2.3.7.    Receipts of merchants that provide refund service are not eligible to earn Points via Mobile App “Point Self-registration” function. Members must visit member club counter to earn Points with receipts of the aforementioned merchants. Staff at the member club counter will stamp on the receipts used for Points earning for identification purpose. The aforementioned merchants have the right to refuse to refund any relevant transactions for receipts bearing the stamp.

2.3.8. We reserve the right to ask the Member to present the relevant card used for the Electronic Payment and any original receipts and/or sale slips) or transaction history in Electronic Payment mobile app (for Octopus Card, Alipay or WeChat Pay) in order to verify the transaction.

2.3.9.    We reserve the right to photocopy and/or take photos of the receipts and sale slips or transaction history in Electronic Payment mobile app (for Octopus Card, Alipay or WeChat Pay) and to store the photocopies and/or photos and images (including those uploaded via “Point Self-registration” function) for internal audit and verification purposes.

2.4. For Mega Ice Club, all member privileges are not applicable on the date of membership registration (except welcoming gifts redemption).

2.5. Points have no cash value and are not exchangeable for cash.

2.6. Save and except for Family Club Members, Points cannot be transferred to another Member’s account or used in combination with any other Member’s account. Any spending not made by the Member himself/herself would be ineligible for Points earning.

2.7. We reserve the right to adjust or cancel any Points credited to a Member’s account incorrectly, or not in accordance with, or in breach of, these Terms and Conditions at any time, with or without notice to a Member.

2.8. Points earning and/or redemption eligibility and all issues or disputes regarding the Points earning and/or redemption shall be finally determined by us and the participating merchants/suppliers.


3. Redemption of Gifts/Offers

3.1. Gift/Offer Redemption

Points earned and credited to Member’s account may be redeemed for gifts/offers subject to availability, the terms and conditions of relevant promotional activities. Requests for redemption are subject to our acceptance and can be made through the following methods:

Redemption at Redemption / Mega Club Counter @ G

Ground Floor of MegaBox (Business hours: daily 12:00nn - 10:00pm)

Procedures for Mega Club and Mega Kids Club Members

Procedures for General Customers

- Visit MegaBox Redemption / Mega Club Counter @ G and present e-Card for redemption.
- The required Points will automatically be deducted from Member’s account upon confirmation of redemption and will not be returned.

- Visit MegaBox Redemption / Mega Club Counter present valid single merchant’s machine-printed receipts together with matching Electronic Payment sale slips for redemption.

- The name shown on the sale slip or payment card must be the same as the name of the customer for redemption.

Redemption at Mega Ice cashier at L10 of MegaBox

(Business hours: Mon-Fri 10:00am - 6:00pm, Sat, Sun & PHs 12:00nn - 7:00pm)

Procedures for Mega Ice Club Members

Procedures for General Customers

- Visit Mega Ice and present e-Card for redemption.
- The required Points will automatically be deducted from Member’s account upon confirmation of redemption and will not be returned.

Not applicable

Redemption via Mobile App

Procedures for all Members

Procedures for General Customers

- Members can browse all available gifts/offers on Mobile App and select the desired gift/offer to redeem directly.
- The required Points will automatically be deducted from Member’s account upon confirmation of redemption and will not be returned.

- A QR code will then be sent to the Member’s Mobile App. Member must present such QR code for collection of offer/gift at MegaBox Redemption / Mega Club Counter within the specified period.

Not applicable

 

3.2. Member shall ensure that there are sufficient Points in the account to redeem gifts/offers. Requests for redemption will be cancelled automatically in the event of insufficient Points.

3.3. Unless otherwise specified in writing, each person can only redeem one of each gift/offer per day.

3.4. We reserve the right to decline any redemption requests which are not in accordance with, or in breach of, these Terms and Conditions.

3.5. Once a redemption is accepted, the gift/offer cannot be changed, returned or converted to cash. Request for redeeming the gifts/offers submitted by Members/Customers cannot be revoked or cancelled.

3.6. Gifts/offers shall be collected or used by Members/Customers at the designated counter/participating merchants within the specified period. All unused/uncollected gifts/offers after the specified period will be lapsed/forfeited automatically with no refund of Points.

3.7. Unless otherwise specified in writing, gifts/offers are available on a first-come, first-served basis while stocks/quotas last. We and participating merchants may, at our sole discretion, terminate the provision of a gift/offer, or provide similar gifts and/or offers of equal value at any time without notice prior to the redemption of any gifts and/or offers. We do not guarantee that gifts and offers will remain available throughout the promotional period.

3.8. Points used for redemption must be solely from one Member’s account and cannot be combined with Points from other accounts. Family Club Members may gather Points by requesting Points from or giving away Points to other Members of the same Family Club before redemption.

3.9. Gifts and offers provided by the participating merchants and/or suppliers are also subject to their relevant terms and conditions. Members and customers must check with the participating merchants and/or suppliers for the effective dates, terms and conditions of such gift and offers.

3.10. We are not a supplier of any gifts/offers and do not make any representations or warranties regarding such items and shall not be accountable for any matters relating to such gifts and offers (including but not limited to their quality and fitness for purpose). Photos or description of the gifts and offers are for reference only. Members/customers are responsible for checking and inspecting the quality of any gifts at the time of redemption. All queries (including product warranties) regarding any gifts shall be raised with the relevant participating merchants/suppliers directly. No exchange, replacement, warranty, return will be provided, and no Points will be returned afterwards for whatever reason.

3.11. We shall not be liable for any loss that may result from the Members/Customers use of the gifts and/or offers, or any disputes (quality or otherwise) between the Members/Customers and the relevant participating merchants and/or suppliers of the gifts and/or offers.

3.12. Without limiting the foregoing, Clause 2.3 above shall also apply for gift/offer redemption.

3.13. Points Validity

3.13.1. Points earned from spending with receipt date on or before 30 November of each year are valid until 31 December of the same year and will be expired thereafter.

3.13.2. Points earned from spending with receipt date on or after 1 December of each year are valid until 31 December of the following year and will be expired thereafter.

3.13.3. Points balance will be reset to zero and unused Points will not be carried forward after the expiry date.


4. Welcoming Gifts

4.1. During designated promotion period and subject to availability, other applicable terms and conditions of the relevant promotional activities, we will offer each new Member one set of welcoming gifts. Repeated applications will not be accepted.

4.2. Unless otherwise specified in writing, all welcoming gifts (including Points and/or gifts/offers) are available on a first-come, first-served basis while stocks last. We and participating merchants may, at our sole discretion, terminate the provision of any welcoming gifts of equal value at any time without notice. We do not guarantee that welcoming gifts will remain available throughout the promotion period.

4.3. We are not a supplier of the welcoming gifts and do not make any representations or warranties regarding the welcoming gifts and shall not be accountable for any matters relating to such gifts (including but not limited to their quality and fitness for purpose). Photos or description of the welcoming gifts are for reference only. Members are responsible for checking and inspecting the quality of any gifts at the time of collection. All queries (including product warranties) regarding any gifts shall be raised with the relevant participating merchants/ suppliers directly. No exchange, replacement, warranty, return will be provided, the welcoming gifts cannot be converted to cash and no Points will be returned afterwards for whatever reason.

4.4. Welcoming gifts shall be collected or used by Members at the designated counter/ participating merchants within the specified period. All unused/ uncollected welcoming gifts after the specified period will be lapsed/ forfeited automatically.

4.5. Offers and gifts provided by the participating merchants and/or suppliers are also subject to their relevant terms and conditions. Members must check with the participating merchants and/or suppliers for the effective dates, terms and conditions of such offers and gifts.

4.6. We shall not be liable for any loss that may result from the Members use of the welcoming gifts, or any disputes (quality or otherwise) between the Members and the relevant participating merchants and/or suppliers of the offers and/or gifts.

 

5. Family Club

5.1. Forming a Family Club

5.1.1. A Mega Club Member may invite up to 3 other Mega Club Member(s) to join the Family Club by filling in the other Member’s information via “Add Member” function in the Family Club page on the Mobile App.

5.1.2.    The Mega Club Member(s) being invited will receive a notification in the Mobile App. Member(s) accepting such invitation will be added to the Family Club after consent from all other existing Members of the same Family Club are received.

5.1.3.    Each Mega Club Member can only be affiliated to one Family Club. Invitation to a Mega Club Member that is already affiliated to another Family Club will be invalid.

5.1.4.    A Mega Club Member that already quit one Family Club can only join another Family Club on or after the first day of the next year.

5.2. Points Giveaway

5.2.1.    A Family Club Member (“Giver”) may transfer any specified amount of his/her Mega Club Points to any Member within the same Family Club (“Receiver”) by sending a “Giveaway Order” to the Receiver via the Mobile App.

5.2.2.    The transferred Points will be temporarily deducted from the Giver’s account until the “Giveaway Order” is accepted and completed.

5.2.3.    The Receiver will receive a notification for “Giveaway Order” request in his/her Mobile App for his/her acceptance. Once such “Giveaway Order” request is accepted and confirmed, the transferred Points will be credited to the Receiver’s account.

5.2.4.    The “Giveaway Order” sent by Members cannot be cancelled or revoked. We shall not be liable for any loss that may result from the Members use of this Points giveaway function.

5.2.5.    The “Giveaway Order” is valid for acceptance for 7 days (inclusive) from the day of sending. If the Receiver does not respond to the notification in his/her Mobile App within the said 7 days, such “Giveaway Order” will become invalid and the Points temporarily deducted will be returned to the Giver’s account.

5.2.6. Family Club members must have successfully registered Mega Club Points, participated in Lucky Draw or e-Stamp at least once before “Giveaway Points” to other Family Club members.

5.3. Points Request

5.3.1.    A Family Club Member (“Donee”) can request for any specified amount of Points from any Member within the same Family Club (“Donor”) by sending a “Request Order” to the Donor via the Mobile App.

5.3.2.    The Donor will receive a notification for Points request in his/her Mobile App for his/her acceptance. Once such “Request Order” is accepted and confirmed, the requested Points will be credited to the Donee’s account and be automatically deducted from the Donor’s account.

5.3.3.    The “Request Order” sent by Members cannot be cancelled or revoked. We shall not be liable for any loss that may result from the Members use of this Points request function.

5.3.4.    The “Request Order” is valid for acceptance for 7 days (inclusive) from the day of sending. If the Donor does not respond to the notification in his/her Mobile App within the said 7 days, such “Request Order” will become invalid.

5.3.5. Points cannot be transferred to other unregistered Family Club members or Mega Club members who not yet finish the Family Club registration process.

5.3.6. Family Club members must have successfully registered Mega Club Points, participated in Lucky Draw or e-Stamp at least once before “Request Points” from other Family Club members.

5.4. Family Club Exclusive Gifts Redemption

5.4.1.    Mega Club Member who is associated to any Family Club is eligible to redeem gifts exclusively for Family Club Members via the Mobile App.

5.4.2.    Please refer to Clause 3 for terms and conditions governing gifts/offers redemption.

5.5. Information of Members including names, membership numbers and Mega Club Points may be seen by other Members within the same Family Club.

 

6. Membership Referral for Mega Club Members

6.1. During designated promotion period and subject to availability, other applicable terms and conditions of relevant promotional activities, any Mega Club Member (“Referrer”) may earn bonus Point for successful referral of his/her friends to join Mega Club membership.

6.2. During promotion period, when the newly joined Member (“Referee”) successfully registers for Mega Club membership via the Mobile App by entering the Referrer’s mobile phone no. and name or accepting Referrer’s membership invitation, Referrer can earn 2 bonus Mega Club Points per each successful referral, and each Referrer can refer maximum 5 no. of Referee and earn up to 10 bonus Mega Club Points.

6.3. The Referee and the Referrer shall not be the same person.

6.4. We will generally process the membership applications within 7 working days from the day of submission. Referral bonus Points will be added to Referrer’s account automatically after approval. Referrer will receive notification in Mobile App.

6.5. If we determine, in our sole discretion, that any referral a Referrer has made is fraudulent and if any of the requirements to earn the Points as described above have not been met or any Member is in breach of these Terms and Conditions and/or the terms governing the promotional activities, we may correspondingly suspend or terminate Member’s membership and/or his/her participation of any promotional activities at any time with immediate effect, restrict the Member’s use of Mobile App and/or cancel all earned Points and any redemptions without prior notice.

6.6. We reserve the right to amend and/or discontinue the promotional activities, promotion period and other terms & conditions of the promotional activities without any prior notice, from time to time. In such cases, the new terms & conditions will overwrite the original terms & conditions. In case of any disputes, our decision shall be final and conclusive. We may, in our sole discretion, discontinue or alter any aspect of the promotional activities and/or update or change the other relevant terms and conditions at any time, with or without notice, and without liability to Members.

7. Double Points Reward for Mega Club Members

7.1. During designated promotion period and subject to availability, other applicable terms and conditions of relevant promotional activities, Mega Club Members may earn double Points (up to a total 40 Mega Club Points for each spending) for eligible spending at the designated merchants as we shall specify from time to time during the promotion period.

7.2. Please refer to Clause 2 above for details of the earning of Points and validity of receipts.

7.3. We reserve the right to amend and/or discontinue the promotional activities, promotion period and other terms & conditions of the promotional activities without any prior notice, from time to time. In such cases, the new terms & conditions will overwrite the original terms & conditions. In case of any disputes, our decision shall be final and conclusive. We may, in our sole discretion, discontinue or alter any aspect of the promotional activities and/or update or change the other relevant terms and conditions at any time, with or without notice, and without liability to Members.

7.4. Please refer to the T&Cs of individual promotion for the list of designated merchants which is eligible for double point promotion

 

8. Suspension and Termination of Membership and Update of Personal Data

8.1. Members may request for suspension or termination of their membership through any one of the following channels:

For Mega Club/ Mega Kids Club Members

- visiting MegaBox Redemption / Mega Club Counter @ G (Business hours: daily 12:00nn - 10:00pm), or
- sending email to mb.cs.2022@megabox.com.hk (email content shall include name of Member and registered mobile phone number / email address), or
- contacting customer service representative at (852) 2989 3000.

For Mega Ice Club Members

- Visiting Mega Ice cashier at L10 of MegaBox (Business hours: Mon-Fri 10:00am - 6:00pm, Sat, Sun & PHs 12:00nn - 7:00pm), or
- Sending email to mi.promotion@megaice.com.hk (email content shall include name of Member, registered email address and day-time contact number).

8.2. Once a Member’s request for termination of membership is accepted, all unused Points will be immediately cancelled without compensation and the Member's account will be deleted.

8.3. Without prejudice to our rights whether in law or equity, we have the absolute right to determine whether a Member has engaged in any misconduct, fraud, misuse of membership benefits, violation of these Terms and Conditions, and to correspondingly suspend or terminate with immediate effect the membership, restrict the Member’s use of Mobile App and/or cancel all earned Points and any redemptions without prior notice.

8.4. Upon the death of a Member, the Member's account will be deleted and all unused Points will be cancelled without compensation.

 

9. Data Privacy Policy

9.1. We respect your privacy and are committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we otherwise collect about you when you participate our membership programme(s). How we collect, use and disclose your personal data are set out in our Privacy Policy, the Personal Information Collection Statement (for Mega Club, Mega Kids Club and Mega Family Club), the Personal Information Collection Statement (for Mega Ice Club).

9.2. By registering as a Member, you consent to receiving direct marketing and promotional communications from us. Accordingly, we will send you either via emails, SMS messages, push notifications, telephone calls, or social media marketing and promotional information that we think may be of interest to you. You may opt-out from receiving further marketing communications from us at any time by following the unsubscribe instructions contained in the marketing communications or contacting us by email at mb.promotion@megabox.com.hk.

 

10. General

10.1. We reserve the right to modify the membership structure, benefits, promotions and other features, including these Terms and Conditions and the Mobile App, in our sole discretion or to terminate the membership at any time upon reasonable notice, where reasonably possible, and we shall not be liable for any claim, loss or damage resulting therefrom. Continued participation in the membership and/or use of the membership by a Member will be deemed as the acceptance of any amendment.

10.2. You agree that we shall not be responsible for any network problems, system malfunctioning, poor phone reception or blocking by third party applications that cause the delay, loss, mistake or corruption of any information transfer.

10.3. In the event the Terms and Conditions are translated into Chinese language, the Chinese version is for reference only. In case of any discrepancies and inconsistencies between the English version and the Chinese translation, the English version shall prevail.

10.4. If you have any queries or concerns about our membership programme(s), please contact us through any one of the following channels:

For Mega Club/ Mega Kids Club Members

- visiting MegaBox Redemption / Mega Club Counter @ G (Business hours: daily 12:00nn - 10:00pm), or
- sending email to mb.cs.2022@megabox.com.hk (email content shall include name of Member and registered mobile phone number / email address), or
-
 contacting customer service representative at (852) 2989 3000.

For Mega Ice Club Members

- Visiting Mega Ice cashier at L10 of MegaBox (Business hours: Mon-Fri 10:00am - 6:00pm, Sat, Sun & PHs 12:00nn - 7:00pm), or
- Sending email to mi.promotion@megaice.com.hk (email content shall include name of Member, registered email address and day-time contact number).

 

Version date: 19/04/2022